1.
Do Ablaze Candles ever melt?
A votive candle is positioned in the center of every Ablaze Candle. The votive candle burns and illuminates the outer wax shell, but does not melt the outer wax. The votive candles can be replaced for a lifetime. For more information, read "How Do Our Candles Work?" (back to top) |
2.
What kind of votive is provided with an Ablaze
Candle?
The votive that we send with each Ablaze Candle is a 15 Hour, 2" unscented white votive candle. Replacement votives may be purchased from our site. (back to top) |
3.
What kind of votive do I use as a replacement?
Scented or unscented 2" standard votive candles may be burned in an Ablaze Candle. Purchase votive candles that burn with a bright flame. A small flame will not produce the glowing effect for which Ablaze Candles are famous.
(back to top) |
4.
When should I stop burning the votive candle and replace it with a new one?
To insure safety and to avoid any possibility of the flame coming in contact with the glass votive holder, we recommend you stop burning when there is 1/4" of hard, not liquid, wax remaining. For safety reasons, always make sure that there is at least some wax in the bottom of the glass votive holder! (back to top) |
5.
How do I remove the used votive candle from the bottom of the crystal holder?
Method #1: Place holder in the freezer for 1 hour and the wax in the bottom of the crystal should remove easily.
Method #2: Before lighting the votive for the first time, place 1/2 teaspoon of water in the crystal holder. This will enable you to remove the melted remnants of the votive candle easily. (back to top) |
6.
Can I change the crystal votive holder?
We suggest that you do not change the crystal votive holder. The crystal votive holder inside an Ablaze Candle has been tested and fits perfectly inside the protective disc in the bottom of the candle. We cannot guarantee our candles if our votive holders are not used. We can always send you a new one at a nominal fee if needed. (back to top) |
7.
Can a Tea light be used?
Tea lights have a very small flame and often they will not give the glowing effect for which Ablaze Candles are famous. If you want to use a tea light, place the tea light in the crystal votive holder on the protective disc. (back to top) |
8.
Do Ablaze Candles come in other colors?
All Ablaze Candles come in an Ivory/Cream color. This color is compatible with any decor, but more importantly, it glows the brightest when lit. Our customers have used the terms, "Alabaster," "Marble,"Glazed Porcelain," and even "White Chocolate" when describing the colors of our candles. (back to top) |
9.
Can I dust or clean an Ablaze Candle?
Dust does not cling to Ablaze Candles like it does to candles made of softer wax. As you are dusting the surface on which the candle is placed, go ahead and dust it too. Ablaze Candles are impervious to water, so through the years you can actually wash them like fine china! Use warm water and a mild dish soap and then rinse and buff dry. (back to top) |
10.
Can I put an Ablaze Candle directly on my fine furniture?
Yes. The wax leaves no residue on surfaces and stays cool even when the votive candle inside is burning. (back to top) |
11.
How long will an Ablaze Candle last?
Consider an Ablaze Candle a permanent work of art. (back to top) |
12.
Can I use an Ablaze Candle outside?
Yes. Our candles are absolutely brilliant on a deck, patio or porch in the evenings. (back to top) |
13.
Can I send a candle as a gift without the person knowing the price I paid?
When Ablaze Candles are shipped as gifts, pricing information is not included. A receipt is mailed to you separately. (back to top) |
14.
Can you put a note with a candle that I ordered to be sent as a gift?
Yes, we can include any note with your candle gift. A space has been provided in our shopping cart for you to write a personal note. (back to top) |
15.
Does Ablaze Candles Ship internationally?
Yes. We usually send it by mail, Federal Express or International UPS. We will call you with the increased shipping charges for your approval. (back to top) |
16.
When will my order ship?
If the item(s) that you order are in stock, they will be shipped the next business day. If the candle is not in stock, please allow up to one week for us to make your order. We ship by UPS ground service which can take up to a week for your order to be delivered. If you are in a rush, you may contact us at (800)333-5678 and we will do everything possible to get your order to you by your deadline. (back to top) |
17.
How long does it take an order to arrive?
Depending on what state you live in, it takes anywhere between 1 to 5 business days (Mon. through Fri.) For example: To California, it takes 5 business days. To New York, it takes 2 business days. (back to top) |
18.
What if I need a candle shipped immediately?
Often we can accommodate rush orders. We would ship by UPS Next Day Air, 2nd Day Air or 3 Day Select. Please indicate that you need immediate delivery in the "Additional Comments" box when placing your order. (back to top) |
19.
What is Ablaze Candles Guarantee of Satisfaction?
Ablaze Candles is committed to the pursuit of excellence when making our unique candles. If you are not satisfied with any products you purchase from Ablaze Candles, you may return the items for a full refund. Any returned item must be unused, in new condition, and in the original packaging. Before returning any product to Ablaze Candles, please contact our Customer Service at support@ablazecandles.com or call our toll free # 800-333-5678. Unfortunately we cannot pay for return postage. (back to top) |
20.
What if an item is damaged in shipment?
We will pay for return shipment and replace it at no charge. Do not send an item back before contacting Customer Service at support@ablazecandles.com or call our toll free number 1- 800-333-5678. (back to top) |
21.
Do you deliver to P.O. Box numbers?
Yes, but they are mailed via the U.S. Postal Service. (back to top) |
22.
Can I use floating candles in any Ablaze Candle?
Yes, you can float candles in any of our designs that have straight sides or sides that flair in an outward direction. It is not recommended that floating candles be used in any of our designs that have sides which flair or curve inward. Remove the votive holder and add water to the desired level. Ablaze Candles are impervious to water so it will not harm the candle in any way. Use floating candles that are generally round with enough diameter to keep flame away from outer wax shell. (back to top) |
23.
If I use a colored votive does the color come through the candles?
Yes. When the colored votive liquefies, the color of the votive candle can be seen through the outer wax shell. (back to top) |
24.
Can I float a candle in my pool?
Believe it or not, there are 4 Ablaze Candles that can float in a pool or a bath tub ! They are: Rose Centerpiece, Dogwood Centerpiece, Grape Centerpiece and the Celestial Candle. Not only do they float but the light from these candles illuminates the water beneath it brilliantly. (back to top) |
